Access, Reference, and Outreach

Course Description

Providing effective access and reference services are essential to any archives. This course offers practical knowledge and examples of providing access in archives, covering topics such as access policies, reference interviews, digitization best practices, copyright and other reproduction restrictions, social media, professional ethics, dealing with sensitive material in your holdings, security concerns, and collecting statistics on use. Considering outreach as an extension of access, this course also offers strategies for building public awareness of your archives and how best to serve your community.

This course is part of the CNSA Archival Certificate Program. Those enrolled in the program will need to complete an assignment at the end of the course to demonstrate their comprehension of the course content.


Learning Method

This course is taught online across four half-day sessions. Most of the content is delivered in class through lectures, discussions, and activities, but some reading will be required between sessions.


Introduction to Archives or experience working in an archive.


Registration is open to aa although preference is given to CNSA members. Staff or volunteers at CNSA member organizations that are in good standing can register at the members' rates. Multiple staff/volunteers from a member organization may be eligible for a group discount. Please contact our Archives Advisor for details.

See Course & Workshop Registration for upcoming offerings or contact our Archives Advisor.